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Your GP extended access service in:-

Oakwood Lane Medical Practice

What is 'extended access'?

It's the term we use to describe the additional evening and weekend appointments that are now available with GPs, practice nurses and other healthcare professionals for pre-booked and 'same day' booked appointments.

When can I get an 'extended access' appointment?

In addition to your regular GP practice opening hours, you have access to the following extended access appointments:

  Monday - Friday 6pm - 8pm

  Saturday - 9am - 3pm

  Sunday - 11am - 1pm

Who can get an appointment on an evening or weekend?

Anyone can use the extended access appointments.  However, this services is ideal if you:

* find it difficult to attend an appointment during the working day (Monday-Friday 9am-5pm)

* are a busy parent with small children; or

* rely on working carers to take you to appointments

How do I attend an extended access appointment?

You can access face to face or telephone and video consultation appointments vie the extended access service.  This will be based on individual need and the nature of the appointment required. 

As of October 2021, face-to-face extended access appointments are carried out at Oakwood Lane Medical Practice (2 Amberton Terrace, Leeds LS8 3BZ).  This means your appointment may not be with a member of staff from your usual GP practice.  They will have access to all necessary information about you to give you the care you need.

Virtual consultations are carried out online and you will be provided with guidance and instructions for how to login to your appointment (you will not be made to have a video consultation if you are unable to do so).

What services can I get from extended access appointments?

Extended access appointments provide routine appointments you would get during normal opening hours, this includes:-

  * GP, nurse and health care assistant appointments

  * NHS health checks

  Pharmacist (for more information, please contact your practice)

  * Musculoskeletal (MSK) appointments

  * Long Term Condition reviews including Spirometry

How do I get an extended access appointment?

Extended access appointments are only available via booking.  There is no 'walk-in' offer.  To book an appointment, you must contact your own GP practice.  You can book via telephone or by using your GP online service (speak to your own practice for more information).

Always cancel any appointment you no longer need, someone else could be using it.

We'd love to hear from you!

If you have any comments or experiences, you would like to share about using the extended access service, or primary care services more generally, please get in touch via any of the options below:

Online: https://www.smartsurvey.co.uk/s/OCfeedback/

Telephone: 0113 8435470

Email: Leedsccg.comms@nhs.net

Post: Send your feedback to :

Primary Care Feedback, FREEPOST RTEG-JRZR-CLZG, NHS Leeds CCG, WIRA House, Leeds LS16 6EB

Veterans: NHS Mental Health Service

Op Courage Veterans MH&WS

For easy read patient information on various health problems and health services, please click on the following link:-

https://www.learningdisabilityservice-leeds.nhs.uk/get-checked-out/resources/

Appointments

We are open Monday to Friday 8.00am – 6pm (except for bank holidays).

Our appointment system works on the basis of one patient to one appointment. You may book 'face-to-face' appointments or 'telephone' (call-back) appointments.

Reception staff do not give out test results over the phone, but you may request a telephone appointment with the doctor to discuss test results.

We aim to make it possible for patients to be seen by a GP within 48 hours.

You can book forward appointments, usually up to a month ahead.

Please note: If you insist on seeing a specific GP, or want to attend the appointment at a specific time you waive your right to an appointment within 24 or 48 hours!

Before you call, please consider whether your appointment is;

  • an emergency (call 999)
  • urgent (request an on-the-day appointment)
  • non-urgent (request a book ahead appointment – you can do this up to a month in advance)

Please state who you wish to see. We do respect that continuity of care can be important for you, but if you prefer to see one particular doctor we cannot guarantee that that can always be provided within 48 hours.

Our receptionist can help you decide what sort of appointment you need. Appointments may be booked by phone from 8.00am or you can simply attend in person to make an appointment. Please note all calls are recorded for training purposes.

Please arrive on time for your appointment. We recognise that the doctors do sometimes run late, as we do not know what a patient's problem is until they attend. Some problems take longer than others. You know the time of the appointment when you make it. Patients arriving late for an appointment may be asked to re-book their appointment. Please let us know in advance, preferably at least an hour, if you are unable to attend a booked appointment. This will allow us to offer the appointment to another patient.

 

All patients are entitled to have a chaperone present during any consultation, examination or procedure. Clinicians at this practice will advise patients a chaperone is necessary during any intimate examination; this is to safeguard both the clinician and you, the patient. Where a chaperone is not available, the clinician will ask you to make an appointment and request the presence of a chaperone at the time of booking.

If you are asked to come back and see either the Doctor or nurse please make this appointment BEFORE you leave the surgery. If you ring the day you need to be seen we cannot guarantee that we will have an appointment.

You can also book appointments on line. If you would like to use this option please speak to the reception staff for information about obtaining a username and password.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If you repeatedly fail to attend booked appointments you will be removed from our practice list.

 
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