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Your GP extended access service in:-

What is 'extended access'?

It's the term we use to describe the additional evening and weekend appointments that are now available with GPs, practice nurses and other healthcare professionals for pre-booked and 'same day' booked appointments.

When can I get an 'extended access' appointment?

In addition to your regular GP practice opening hours, you have access to the following extended access appointments:

  Monday - Friday 6pm - 8pm

  Saturday - 9am - 3pm

  Sunday - 11am - 1pm

Who can get an appointment on an evening or weekend?

Anyone can use the extended access appointments.  However, this services is ideal if you:

* find it difficult to attend an appointment during the working day (Monday-Friday 9am-5pm)

* are a busy parent with small children; or

* rely on working carers to take you to appointments

How do I attend an extended access appointment?

You can access face to face or telephone and video consultation appointments vie the extended access service.  This will be based on individual need and the nature of the appointment required. 

What services can I get from extended access appointments?

Extended access appointments provide routine appointments you would get during normal opening hours, this includes:-

  * GP, nurse and health care assistant appointments

  * NHS health checks

  Pharmacist (for more information, please contact your practice)

  * Musculoskeletal (MSK) appointments

  * Long Term Condition reviews including Spirometry

How do I get an extended access appointment?

Extended access appointments are only available via booking.  There is no 'walk-in' offer.  To book an appointment, you must contact your own GP practice.  You can book via telephone or by using your GP online service (speak to your own practice for more information).

Always cancel any appointment you no longer need, someone else could be using it.

Veterans: NHS Mental Health Service

Op Courage Veterans MH&WS

For easy read patient information on various health problems and health services, please click on the following link:-

https://www.learningdisabilityservice-leeds.nhs.uk/get-checked-out/resources/

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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